SHIPPING & TRACKING

Order Processing

  • Orders processed and shipped within 7-10 business days from warehouse.

  • A confirmation email will be sent when the order has been shipped.

  • Processing times may be extended during holidays, launches/re-stocks, limited edition releases and promotions.

Canada/US Shipping

  • Standard shipping cost within Canada is $10 and $15 to the United States, respectively.

  • Orders being shipped to an address in Canada are mailed using Canada Post, and typically take 7-10 days to be delivered after being processed. 

  • Orders being shipped to an address in the United States are mailed using Canada Post, and may take 14-21 days to be delivered after being processed. 

International Shipping

  • Standard shipping cost is $50.

  • Orders being shipped to an address outside Canada may take 14 - 21 days to be delivered after being processed.


Shipping Delays and Duties/Customs

  • There may be shipping delays due to Covid-19, Customs, or other unforeseen circumstances. We appreciate your patience and understanding while we navigate through these times. 

  • Please Note: All international packages (outside of Canada) are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, we will not provide any form of refund nor reship the order. 

  • For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

  • In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please allow up to 3 business days for the delivery to arrive, check with neigbours, concierge etc. If you still have not received your package, please email info@deejaytjr.com with the subject line “Missing Order” followed by your Order Number for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.